FREQUENTLY ASKED QUESTIONS

How do I send you my images, logos or photos?

You may send us your artwork via our online form or directly by email to enquiries@aandsprintables.co.uk.

In what format should I upload my images, photos or logos?

For best quality, we recommend that you send images as a JPEG, however we can also accept images in most other formats, including, GIF, BMP, PNG, PSD, etc. Please contact us if you require any further advice.

What size should my image or photo be?

We recommend that images are at a resolution of 300 dpi (dots per inch). Better quality images will produce better results. If you have any queries, please contact us or send us your image for further advice.

Are there any colour restrictions?

There are no colour restrictions on any of our products, however the better the quality of the image, the better the colour will be.

Can I have a different design on each side of my product?

Yes, we can print different designs on either side of our t-shirts and we can also print different images on our mugs.

I only have an actual photograph. How should I send this to you?

We do not accept original photographs due to the possibility of these going missing in the post. If you are able to scan the photo and send it to us we can use this, although please be aware that scanned photos do not always produce the best quality images.

My image or photo is not the same size as the gift I would like to order.

You have nothing to worry about as we will resize your image or photo to fit the product you require. For larger images, this does mean that some cropping may occur but we will do our best to make sure all major parts of the image are still included on your gift.

We will not overstretch images and if your image is not suitable for whatever reason we will contact you by email.

What printing methods do you use?

We use a dye sublimation process to print your image on to our mugs, mousemats, t-shirts, keyrings, baby products, money boxes, jigsaws, fridge magnets, bags, purses and wallets.

This process enables us to print your image in to the surface of your product with no colour restrictions. All fabric materials will not fade or crack and all of our non-material items will have a clear, glossy photo finish.

Our pet tags, lighters, pens and keyrings are all engraved via a computerized engraving machine, giving you a clear and professional finish to your product.

All our photo crystals are produced using a special photo film, which produces a unique end product. Please note: do not leave crystals in direct sunlight as it may cause your image to gradually fade.

Will my product fade or crack?

No, we use a dye sublimation process and a heat press which means the image is embedded into the material and will never fade or crack.

How do I pay for my order?

We use Paypal's secure online system via our website where you can make credit or debit card payments.

Can I have a discount if I order in bulk?

We offer a discount when ten or more of the same item is ordered (i.e. ten t-shirts). Please contact us with your requirements.

How long will my order take?

We aim to dispatch orders within 5-7 working days. Please note that this is subject to stock levels, workload and the time of year (i.e. Christmas period). We will contact you via email if your order will take any longer.

How will my order be sent to me?

Your order will be sent to you via Royal Mail first class post and you will be notified by email when your item has been dispatched. Bulk orders may be sent to you via courier.

My order has been dispatched but I have not received it, what should I do?

Firstly, please check that the postal address and postcode you have supplied us is correct. If it is not correct, please contact us as soon as possible. If your address details are correct, we then suggest that you contact your local posting sorting office and ask if they are holding any parcels for you. The postal service should leave you a calling card if they have attempted to deliver something, however this does not always happen. If they have not got a parcel for you please contact us. We request that all undelivered parcels are reported to us within seven working days.

What happens to my personal information? Is your website secure?

We do not keep hold of any of your personal details or forward them to third parties and any debit or credit card payments are processed by Paypal's secure online payments system.